FAQ – Shopping HoneyStick Canada with Smoke & Vape
Why is HoneyStick partnering with Smoke & Vape?
To provide customers with a better overall shopping experience, HoneyStick is now working with our trusted partner Smoke & Vape for all orders and customer service.
Smoke & Vape offers:
- A larger product selection
- Price match guarantee
- Easy returns
- Free shipping on qualifying orders
- Fast and reliable customer support
This partnership allows customers to shop their favorite HoneyStick products, along with 1,000+ additional accessories and related products, all in one convenient place.
Is Smoke & Vape an official retailer for HoneyStick?
Yes.
Smoke & Vape is an authorized Canadian retailer for HoneyStick products.
Customers can expect:
- The same authentic products
- The same trusted sourcing
- The same support and warranty coverage
Can I still browse products on the HoneyStick Canada website?
Yes.
The HoneyStick Canada website will continue to showcase product information, brand details, and featured products so customers can explore the brand and learn more about the lineup.
When you’re ready to purchase, you can complete your order through our partner Smoke & Vape, where all HoneyStick Canada products are available alongside a wider selection of accessories and related products.
Where can I buy HoneyStick products now?
All HoneyStick Canada products are available at Smoke & Vape.
You can browse and complete your purchase here:
Smoke & Vape carries the full range of HoneyStick Canada products, along with hundreds of complementary accessories from other leading brands.
Will prices change?
There will be no major changes.
Smoke & Vape offers competitive pricing and a price match guarantee, along with frequent promotions and bundle offers.
Do I need a new account to order?
To place orders, customers can either:
- Create an account on Smoke & Vape, or
- Checkout as a guest
Creating an account allows you to track orders and receive exclusive promotions, but it is not required to complete a purchase.
What happens to my account on the HoneyStick website?
Nothing happens to your account. However, purchases are now completed through Smoke & Vape, so customers who wish to place orders will create a new account there if desired.
What happens to my personal information?
Your privacy remains important.
Customer account information from the HoneyStick website is not automatically transferred to Smoke & Vape.
If you choose to shop on Smoke & Vape, you can create a new account or checkout as a guest.
Is my personal information being shared?
No.
Your personal information is not shared or transferred. Customers can choose to subscribe to the Smoke & Vape newsletter separately if they wish to receive promotions and updates.
Are warranties and product support still valid?
Yes.
All manufacturer warranties and product support remain fully valid.
Smoke & Vape will continue to assist customers with:
- Warranty claims
- Product questions
- Returns and exchanges
Will my order still ship from Canada?
Yes.
Orders placed through Smoke & Vape are shipped within Canada, so customers can expect reliable domestic shipping and service.
Smoke & Vape offers:
- Fast Canadian shipping
- Free shipping on orders above $49
- Order tracking
- Customer support for all orders
For any questions about shipping or delivery, customers can contact info@smokeandvape.ca.
Who do I contact if I need help with an order?
For all order support, questions, warranty claims, or product assistance, please contact:
The Smoke & Vape customer service team will be happy to help.
What happens if I purchased a product from HoneyStick Canada previously?
Customers who previously purchased HoneyStick products will continue to receive full support and warranty coverage.
For assistance, simply contact info@smokeandvape.ca.
Are my previous discount codes still valid?
Some discount codes issued on the HoneyStick website may not apply when completing purchases through Smoke & Vape.
If you have an active discount code that was issued specifically to you, please contact:
Our customer support team will be happy to assist.
Customers can also subscribe to the Smoke & Vape newsletter to receive ongoing promotions and exclusive discounts.